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Report a Missing or Damaged Issue

To report a missing or damaged issue and to request a new copy, please locate your subscription to send a message to our Customer Service department.

Find by Account Number

If you know your account number, please provide it below. Your account number is located above your name on your mailing label or, if you have received an invoice, in the upper corner of the return voucher. Also provide the five-digit ZIP code from the delivery address.

(ZIP is required only for US addresses.)
Example mailing label, with an account number highlighted:


Can't find your account number?

Please provide the following information and we will attempt to locate your subscription.

If you are unable to locate your account, you may call toll-free 877-467-1735 and ask one of our customer service specialists to assist you in your request.